POSITION AVAILABLE

Client Success Manager / Project Manager

CEA Marketing Group | Tampa Bay Area

About CEA Marketing Group

CEA Marketing Group is a 28-year digital marketing agency specializing in homebuilder, real estate, and service-based business marketing. We serve clients nationwide across industries including luxury home builders, real estate professionals, dental practices, and other service-based businesses. Our small, agile team delivers comprehensive marketing strategies including website development, SEO, paid advertising, content creation, and video production.

We're looking for a driven individual who wants to grow with us, someone who sees this role not just as a job, but as a pathway to leadership in a thriving agency.

The Opportunity

This is a unique opportunity to become the critical bridge between our clients and our fulfillment team. You'll be the CEO's right hand sitting in on all client meetings, managing day-to-day client relationships, and ensuring our team delivers exceptional work on time. For the right person, this role has a clear path to agency leadership.

Position Type

Contract with potential for full-time

Location

Remote (US or Mexico)

Reports To

CEO / Founder

Team

Web Developer, Freelance Specialists

Purpose of This Role

To serve as the critical link between CEA's strategic vision and flawless client execution ensuring every client feels valued, every project delivers measurable results, and every team member has what they need to do exceptional work.

This role exists to:

Protect and grow client relationships through proactive communication and strategic thinking
Free the CEO to focus on high-level strategy and business development
Drive operational excellence across all client projects
Develop into a future leader within the organization

Outcome-Based Responsibilities

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Client Success & Relationship Management

Attend all client meetings alongside the CEO, taking detailed notes and tracking action items
Serve as the primary day-to-day contact for client questions, updates, and concerns
Proactively communicate project status, preventing clients from having to chase updates
Identify opportunities to expand services and deepen client relationships
Maintain detailed client records and ensure nothing falls through the cracks

KPIs: Client satisfaction scores, response time to client inquiries, client retention rate

Project & Team Coordination

Translate client requirements into clear, actionable tasks for the fulfillment team
Manage project timelines, ensuring deliverables are completed on schedule
Coordinate between web development, content creation, SEO, and paid advertising efforts
Conduct quality assurance reviews before client delivery
Keep project management systems updated and organized

KPIs: On-time delivery rate, revision requests, team utilization efficiency

Strategic Support

Assist in developing comprehensive marketing strategies and client presentations
Research competitors, market trends, and industry developments
Help prepare proposals, reports, and client deliverables
Contribute ideas for process improvements and service offerings

KPIs: Quality of strategic contributions, process improvements implemented

Required Skills & Experience

Platform Expertise (Required)

GoHighLevel: Proficient in CRM management, automation workflows, pipeline management, and campaign execution
HubSpot: Experience with CRM, marketing automation, reporting, and integrations
AI Tools: Strong proficiency with AI for content creation, research, strategy development, and workflow automation (ChatGPT, Claude, Midjourney, etc.)
Project Management Tools: Asana

Digital Marketing Knowledge (Required)

Must have working knowledge across all core digital marketing disciplines to effectively manage implementation teams and client expectations:

Website Development: Understanding of WordPress, website structure, UX principles, and development workflows
SEO: On-page optimization, technical SEO, local SEO, keyword strategy, and AI search optimization
Email Marketing: Campaign strategy, automation sequences, deliverability, list management, and nurture workflows
Digital Advertising: Google Ads, Meta Ads (Facebook/Instagram), retargeting, audience targeting, and budget management
Analytics: Google Analytics 4, conversion tracking, reporting dashboards, and data-driven decision making
Social Media Strategy: Content planning, platform-specific strategies, community management, and paid social
Video & Podcast: YouTube channel strategy, podcast production workflows, video content planning, and distribution
Event Activations: Planning and executing marketing events, trade shows, open houses, and experiential marketing

Core Competencies (Required)

3-5 years of experience in digital marketing with hands-on campaign management
Proven ability to take comprehensive marketing strategies and manage implementation from start to finish.
Experience managing fulfillment teams, freelancers, or vendors to meet client deadlines.
Excellent written and verbal communication skills,client-facing experience required
Fluent English (written and spoken)you'll be on client calls daily.
Strong organizational skills with ability to manage multiple client accounts simultaneously.
Self-motivated, proactive problem solver who takes ownership.

Nice to Have

Hungry learners who absorb information quickly and want to grow
Natural communicators who build trust with clients and teammates
Detail-oriented organizers who keep projects on track
Problem solvers who focus on solutions, not obstacles
Team players who take ownership and support others
Future leaders who see beyond their current role

Who Thrives in This Role

Experience in real estate, homebuilder, or service-based business marketing.
Bilingual (Spanish) is a plus
HubSpot or Google certifications
Background in agency environments or managing multiple client accounts.

How to Apply

• Send your resume and a brief cover letter explaining why you're excited about this opportunity to hello@ceamarketing.com
• Subject line: "Client Success Manager Application – [Your Name]"
• Bonus: Tell us about a time you turned a challenging client situation into a win.

CEA Marketing Group values diversity and does not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

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